1. Eligibility for Returns
- You may request a return within 7 days of receiving your carpet.
- Items must be unused, undamaged, and in original packaging.
- Customized or clearance items are non-returnable unless defective.
2. Refund Process
- Once we receive and inspect the returned product, we will notify you of approval or rejection.
- If approved, refunds will be processed within 7–14 business days via the original payment method.
3. Exchanges
- Exchanges are allowed if you received the wrong product, a defective item, or if you wish to replace with a different design of equal or higher value (price difference applicable).
4. Return Shipping Costs
- Customers are responsible for return shipping costs, except in cases of defective or incorrect items.